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Fletcher Torrens Professional Letting Standards

Posted on 07 January 2022
Fletcher Torrens Professional Letting Standards

Good letting agents are highly trained and experienced professionals that offer a vast range of services and advice that can make all the difference to landlords and tenants. Propertymark member agents also follow a strict code of conduct and are regularly assessed to ensure they are meeting all the required standards.
Landlords and tenants may not see everything that agents do, but certainly see the consequences if any of the myriad tasks’ agents undertake are not done properly. With the heavily publicised horror stories, a few bad apples shouldn’t tar the rest of a profession that requires dedication and skill.
At Fletcher Torrens, we pride ourselves on working with landlords and tenants to ensure everyone is happy with their tenancy agreement.


We take care of just about every situation imaginable when it comes to managing properties. We understand that tenants are more than just a collection of answers on an application. We build relationships with prospective occupants to put the right people in the right properties.

With constantly changing legislation, keeping on top of the current position is not straightforward. We ensure our staff are always up to date and bear the cost of frequent training updates to do so, lifting another burden from landlords.
When a prospective tenant is matched to a property, references and financial checks need to be completed carefully and thoroughly, and legal paperwork, inventories and deposits properly managed to meet statutory obligations and ensure that both landlord and tenant have clear responsibilities and appropriate protections.
Helping tenants with their paperwork and understanding their obligations, recognising that it may seem daunting to someone not used to contracts and legal speak is all part of the process. This support does not necessarily stop when the tenancy agreement is signed.

We are the first port of call when there is a problem and will know how to suggest possible fixes, so the landlord only incurs a call-out fee for a tradesman where necessary.

We may have to mediate between either housemates or couples who have fallen out to ensure that the rent continues to get paid and the tenants reach an agreement to move forward together. Many landlords may not be happy sorting this type of scenario, or what the rights are regarding surrendered tenancies, refusals to pay rent, or broken joint tenancies.

With the current pressure on the cost of living, we can support tenants to get help from Government or local schemes as well as keeping communication open between landlords and tenants to avoid disputes.